![]() Insight from the survey fed our recommendations to the CMA, particularly about leveraging the messages that respondents to the survey reacted most positively towards. The Orlando travelers additionally shared sizeable interest in the Clearwater region, knowledge of the Dolphin Tale movies, appreciation for CMA’s mission and interest in Winter’s backstory. The feedback provided insight into the timing of attraction decision-making, highlighting the share of visitors who were still making decisions post-arrival in Orlando. ![]() Upon completion of data collection and analysis, the substantial opportunity for the CMA within the base of Orlando travelers became fully evident. Researchers recommended an online methodology as not only a cost-effective and timely solution, but for its ease of filtering out US residents who had not vacationed in Orlando within the past year. HCP Associates worked with the CMA staff to develop a series of questions that helped the attraction understand the vacationer decision-making process, timeline for booking vacation attractions, other destinations visited during their travels, familiarity with CMA and its mission, familiarity with the Dolphin Tale movies, awareness of where the facility is located and more. Before moving forward, however, the team required data to quantify the opportunity and clarify the most actionable messages. Beyond the local buys, management set its sights on the Orlando market. The organization leveraged local print, outdoor, radio, television, digital and transit mediums to market to prospective visitors, but had varying messages, offers and calls to action for each. In the spring of this year, CMA marketing executives contacted HCP seeking an audit of their current media messaging. Visitors flock to the CMA each year to meet resident Winter the Dolphin, made famous by the Dolphin Tale movies, and her buddies, Hope, Rufus, Mavis and others. ![]() The organization is dedicated to the rescue, rehabilitation and release of sick and injured marine animals, public education and animal-assisted therapy and research. The Clearwater Marine Aquarium (CMA) is a 501(c)(3) non-profit organization and aquarium based in Clearwater, Florida.
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